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Privacy Policy

 

PRIVACY POLICY

VNM FROZEN FOOD SDN BHD

Effective Date: May 8, 2026

VNM FROZEN FOOD SDN BHD (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services.

1. COLLECTION OF PERSONAL DATA

We may collect personal information that you provide to us, including but not limited to:

  • Identity Data: Name, gender, and date of birth.

  • Contact Data: Delivery address, billing address, email address, and phone numbers.

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

  • Technical Data: IP address, browser type, and usage patterns on our website.

2. HOW WE USE YOUR DATA

We use the collected information for the following purposes:

  • Order Processing: To manage and deliver your frozen food orders.

  • Customer Support: To respond to your inquiries, complaints, or feedback.

  • Marketing: To send you updates on new products, special offers, and promotions (only with your consent).

  • Legal Compliance: To comply with legal obligations and prevent fraudulent activities.

3. DISCLOSURE OF YOUR DATA

We do not sell your personal data. We may share your information with:

  • Service Providers: Logistics partners for delivery, payment processors, and IT service providers.

  • Professional Advisers: Lawyers, auditors, and insurers.

  • Authorities: Government bodies or law enforcement when required by law (e.g., PDPA 2010).

4. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal data from accidental loss, unauthorized access, or disclosure. However, please note that no method of transmission over the internet is 100% secure.

5. YOUR RIGHTS

Under the PDPA 2010, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Withdraw your consent for marketing communications.

  • Inquire about our data processing practices.

6. CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

  • Company Name: VNM FROZEN FOOD SDN BHD

  • Address: 4, Lorong Nagasari 23, Taman Nagasari, 13600 Perai, Pulau Pinang, Malaysia

  • Email: Admin@vnmfrozenfood.com

  • Phone: +6018-9133 868